Masatio

Terms of service

Last updated 2 November 2026

These terms cover your company's use of the Masatio app at app.masatio.com and of the Masatio Follow-up Agent apps for Pipedrive and Close. By starting a trial or a paid plan, or by installing or connecting one of these apps, you accept them on behalf of your company. If anything here is unclear, write to info@masatio.com before you sign up.

Trial

Every company starts with a 14-day free trial with every feature, up to 5 users and 250 tracked items. No card is needed. When the trial ends we ask you to choose a plan. If you do not, we may close the trial company, and we delete it and its data 60 days after the trial ends.

Plans and payment

Plans and prices are listed on masatio.com. Prices are per company, in US dollars unless we agree another currency in writing, and exclude sales tax and VAT, which are added where the law requires. Monthly plans are paid in advance each month, yearly plans in advance each year. If you go over your plan's limit on items or users, we ask you to move to the next plan; nothing is charged without your agreement.

We may change prices for future periods. We tell you at least 30 days ahead, and the change applies from your next renewal.

Cancelling and refunds

You can cancel at any time by writing to info@masatio.com or, once available, from the app's settings. You keep full access until the end of the month or year you have paid for, and the plan does not renew after that. We do not refund part of a paid period.

If something we got wrong stopped you from using Masatio, tell us within 14 days of the charge and we refund that charge in full.

Your data

Everything your company puts into Masatio (equipment, stock, people, projects, movements) belongs to your company. We use it only to run the service for you: we do not sell it, use it for advertising, or show it to other customers.

You can ask for a copy of your lists as Excel or CSV files at any time, including after you cancel. We keep your data for 60 days after your last paid period ends so you can come back or take a copy, and then delete it. Backups that still contain it expire within a further 7 days. You can ask us to delete everything sooner.

We process personal data in your account (your users' names and email addresses, names of people who borrow equipment) on your behalf and on your instructions. Our providers and how we protect the data are described under Security and in our privacy notice. If you need a signed data processing agreement, ask us.

Masatio Follow-up Agent for Pipedrive and Close

The app reads your open deals in Pipedrive and emails the user who installed it a list of deals that need a follow-up, with draft messages written by AI. The app works the same way for Close opportunities. It only reads; it changes nothing in Pipedrive or Close. The drafts are suggestions: check them before you send them, because AI can get things wrong.

The app is free during early access. Before we start charging for it we tell you at least 30 days ahead, and nothing is charged without your agreement. You can stop it at any time by uninstalling it in Pipedrive (Tools and apps > Marketplace apps) or disconnecting it in Close; we then delete its access to your account. What data the app reads and keeps is described in our privacy notice.

Your responsibilities

We may suspend an account that breaks these rules, and tell you why.

Availability and support

We aim to keep Masatio available around the clock and announce planned maintenance in advance. Support is by email at info@masatio.com; we answer within one working day. Business plan customers can ask us to import their lists for them.

Liability

Masatio is a record of where your items are; it does not replace your own checks of equipment safety or calibration. We are not liable for indirect losses such as lost profit or lost business. Our total liability for any claim is limited to what you paid us in the 12 months before it. Nothing in these terms limits liability that the law does not allow to be limited.

Changes to these terms

If we change these terms, we publish the new version here with a new date and email account owners at least 30 days before it applies to them. If you do not agree, you can cancel before then.